Privacy Policy

Last updated:

1. Introduction

Quivranxokharor ("we", "our", "us"), operating at the domain quivranxokharor.world, is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services.

This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

2. Data Controller

The data controller responsible for your personal data is:

  • Company: Quivranxokharor
  • Address: 30 High Street, Birmingham, B4 7SL, United Kingdom
  • Email: managers@quivranxokharor.world
  • Website: https://quivranxokharor.world

3. What Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Information You Provide Directly

  • Contact Information: Full name, email address, and optionally phone number, provided when you submit our order form.
  • Communication Data: Messages and queries you submit through our contact forms.
  • Consent Records: Records of your consent to our privacy policy and data processing.

3.2 Information Collected Automatically

  • Technical Data: IP address, browser type and version, operating system, device type, screen resolution, and time zone setting.
  • Usage Data: Pages visited, time spent on pages, navigation paths, referring URLs, and interaction patterns.
  • Cookie Data: Information stored via cookies and similar technologies as described in our Cookie Policy.

4. How We Use Your Data

We process your personal data for the following purposes and on the following legal bases:

  • Order Processing (Contract Performance): To process and fulfil your orders, communicate with you regarding your order status, and provide customer support.
  • Communication (Legitimate Interest): To respond to your enquiries and provide information you have requested.
  • Website Improvement (Legitimate Interest): To analyse website usage patterns and improve our website functionality and user experience.
  • Legal Compliance (Legal Obligation): To comply with applicable laws, regulations, and legal processes.
  • Marketing (Consent): With your explicit consent, to send you information about our products and special offers. You may withdraw this consent at any time.

5. Legal Bases for Processing

Under the UK GDPR, we rely on the following legal bases for processing your personal data:

  • Consent (Article 6(1)(a)): Where you have given clear consent for us to process your personal data for a specific purpose, such as marketing communications.
  • Contract (Article 6(1)(b)): Where processing is necessary for the performance of a contract with you or to take steps at your request prior to entering a contract.
  • Legal Obligation (Article 6(1)(c)): Where processing is necessary for compliance with a legal obligation to which we are subject.
  • Legitimate Interests (Article 6(1)(f)): Where processing is necessary for our legitimate interests or the legitimate interests of a third party, except where such interests are overridden by your interests, rights, or freedoms.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We may share your personal data with the following categories of recipients only when necessary:

  • Service Providers: Third-party companies that provide services on our behalf, such as web hosting, payment processing, delivery services, and analytics. These providers are contractually bound to process data only on our instructions and in compliance with data protection law.
  • Legal Authorities: Law enforcement agencies, regulatory bodies, or courts of law if required by law or to protect our legal rights.
  • Professional Advisors: Accountants, auditors, and legal advisors where necessary for professional advice.

7. International Data Transfers

Your personal data is primarily processed within the United Kingdom and the European Economic Area (EEA). If we transfer your data outside these areas, we ensure that appropriate safeguards are in place, such as:

  • Standard contractual clauses approved by the UK Information Commissioner's Office (ICO).
  • Transfers to countries recognised as providing an adequate level of data protection.
  • Other lawful transfer mechanisms under the UK GDPR.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

  • Order Data: Retained for up to 6 years after the last transaction for legal, tax, and accounting purposes, in accordance with UK statutory requirements.
  • Communication Data: Retained for up to 2 years from the date of the last communication.
  • Analytics Data: Retained in anonymised or aggregated form for up to 26 months.
  • Consent Records: Retained for as long as the consent is valid, plus an additional 3 years for evidentiary purposes.
  • Cookie Data: Retained in accordance with the durations specified in our Cookie Policy.

When personal data is no longer required, it is securely deleted or anonymised.

9. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right of Access (Article 15): You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification (Article 16): You have the right to request correction of any inaccurate or incomplete personal data.
  • Right to Erasure (Article 17): You have the right to request deletion of your personal data where there is no compelling reason for its continued processing.
  • Right to Restriction (Article 18): You have the right to request that we restrict the processing of your personal data in certain circumstances.
  • Right to Data Portability (Article 20): You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object (Article 21): You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us at: managers@quivranxokharor.world

We will respond to your request within one month. In certain circumstances, this period may be extended by a further two months where the request is complex or we receive a high volume of requests.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for all data transmitted between your browser and our website.
  • Secure access controls with restricted permissions for personnel who handle personal data.
  • Regular security assessments and updates of our systems and software.
  • Data minimisation practices — we collect only the minimum data necessary for each purpose.
  • Incident response procedures in the event of a personal data breach, including notification to the ICO within 72 hours where required.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that information as soon as possible.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party websites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational or regulatory reasons. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy regularly.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:

  • Company: Quivranxokharor
  • Address: 30 High Street, Birmingham, B4 7SL, United Kingdom
  • Email: managers@quivranxokharor.world