Return Policy

Last updated:

1. Introduction

At Quivranxokharor, we want you to be satisfied with your purchase. This Return Policy outlines the conditions under which you may return products purchased from our website at quivranxokharor.ddd. This policy is in addition to your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Your Right to Cancel

2.1 Cooling-Off Period

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods without giving any reason. This is known as the "cooling-off period".

2.2 How to Cancel

To exercise your right to cancel, you must inform us of your decision by a clear statement. You may contact us at:

  • Email: managers@quivranxokharor.world
  • Post: Quivranxokharor, 30 High Street, Birmingham, B4 7SL, United Kingdom

You may use the following wording: "I hereby give notice that I cancel my order for the following goods: [description], ordered on [date], received on [date], consumer name and address."

3. Conditions for Returns

3.1 Eligible Returns

To be eligible for a return, the following conditions must be met:

  • The product must be in its original, unopened, and sealed condition.
  • The product must be returned within 14 days of the date of delivery.
  • The product must be in its original packaging, undamaged and complete.
  • You must provide proof of purchase (order confirmation email or receipt).

3.2 Non-Returnable Items

For health and hygiene reasons, we are unable to accept returns of:

  • Products that have been opened, unsealed, or partially consumed.
  • Products that have been damaged due to misuse, negligence, or improper storage by the customer.
  • Products where the tamper-evident seal has been broken.

This is in accordance with Regulation 28(3)(d) of the Consumer Contracts Regulations 2013, which provides an exception to the right of cancellation for sealed goods that are not suitable for return due to health protection or hygiene reasons once unsealed.

4. Return Process

  1. Contact Us: Email us at managers@quivranxokharor.world to request a return and receive a return authorisation.
  2. Pack the Product: Place the product in its original packaging, ensuring it is adequately protected for transit.
  3. Ship the Return: Send the product to our return address using a tracked shipping method. You are responsible for the cost of return shipping unless the product is faulty or was sent in error.
  4. Confirmation: Once we receive and inspect the returned product, we will email you to confirm receipt and notify you of the approval or rejection of your refund.

5. Refunds

5.1 Approved Refunds

If your return is approved, we will process your refund within 14 days of receiving the returned product. The refund will be issued to the original payment method used for the purchase.

5.2 Refund Amount

You will receive a full refund of the product price, including the cost of standard delivery (if applicable). If you chose a delivery method more expensive than our standard delivery option, we will refund only the standard delivery cost.

5.3 Late or Missing Refunds

If you have not received your refund within the expected timeframe, please first check with your bank or payment provider, as processing times may vary. If you have done this and still have not received your refund, please contact us at managers@quivranxokharor.world.

6. Faulty or Incorrect Products

If you receive a product that is faulty, damaged during delivery, or different from what you ordered:

  • Please contact us within 30 days of delivery.
  • We will arrange for the return of the product at our expense.
  • You will receive a full refund, including return shipping costs, or a replacement product at your choice.

Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy. If a product is faulty, not as described, or not fit for purpose, you may be entitled to a repair, replacement, or refund beyond the periods stated above.

7. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

8. Return Shipping Address

Please send all returns to:

  • Quivranxokharor
  • 30 High Street
  • Birmingham, B4 7SL
  • United Kingdom

9. Changes to This Policy

We may update this Return Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Return Policy, please contact us:

  • Company: Quivranxokharor
  • Address: 30 High Street, Birmingham, B4 7SL, United Kingdom
  • Email: managers@quivranxokharor.world